CLOTHES MENTOR: Customer Shares Her Resale Experience

Read this article to see one customer’s experience with selling items to her local store. You can also see the original article with more photos at springbargains.com.

Clothes Mentor customer buy receipt and cash

I’ve never sold or consigned clothing before, but with trying to make sure that I’m only wearing clothes I love combined with the unfortunate event of gaining weight in the past year, I had some newer clothing that doesn’t fit well and I thought I’d try consigning it.  (OK, not really consigning, where you don’t get paid until the store sells it, but taking it to a place where they give you cash for it up front.  But I always think of it as consigning because I always think of these stores as consignment stores!)

I chose to consign at Clothes Mentor, because it seems like a lot of the other stores in town (Plato’s Closet, Seven Status, Hut no. 8) cater towards a younger crowd and my clothing is likely not hip enough!  I’d been into Clothes Mentor once, and thought that the clothing I wanted to sell was on par with what they sold.

So, I took a small box of clothing in to see how it worked and if I’d actually get anything for it.  They paid me about $2.50 per item the first time, and then after realizing I really wasn’t going to fit in a few things in the near future, I sold clothing a second time and got closer to $3.00 per item.  Here’s what I learned.

#1 – They are serious about the two-years-old-or-newer rule.

They really won’t take anything that’s older than about two years, even if it’s still theoretically in style (according to my finely-tuned sense of fashion – ha!).  I had a couple of dresses from Banana Republic that were really cute, but several years old, and they passed on them and everything else that was older than two years.

I did figure out that you can look at the tag on your clothing to see when it was manufactured, so you have an idea of how old it is.  The tag on side of the garment on most name-brand clothing has a date on it, like this:

Clothes Mentor clothing label on plaid shirt

I haven’t found that off-brand clothing has the date on the tag, but they also will not take anything that’s not a name brand, so for purposes of selling clothing, it doesn’t really matter.  I personally wouldn’t even bother taking in something that’s not a name brand, no matter how cute it is, because in my experience they really aren’t going to buy it.

(By the way, if you are going off the date on the tag, I think that they have a little leeway with it, because clearly stuff that was manufactured in July for a fall line of clothing would be in stores for awhile, so I would guess that it’s probably 2.5 years after the tag date.)

Frankly, I was a little surprised at a few of the items that they rejected, because I knew I’d seen stuff in the store that was older-looking than what I’d brought in, but they clearly know how to run the shop, not me, so I wasn’t upset or offended that they didn’t take some of my items. 🙂

#2 – You need to bring in clothing without any damage.

They don’t seem to like items that have any sort of damage, even a minor thing like a pulled string that could be easily be cut off and be as good as new.  So, I would definitely check your garments over well, and clip any loose threads.  (I also think that it doesn’t hurt to bring in clothing that’s folded neatly and not horribly wrinkled.)

#3 – They won’t take turtlenecks.

This one surprised be, but I learned the second time I sold items that they won’t take anything with “high necks” (in my case, it was a turtleneck).  I asked why and they said they just don’t sell well.

#4 – Expect to get an average of about $3 per item.

When they pay you for the items, they give you a receipt that shows what they purchased from you, but it doesn’t say how much they paid for each item.  In my case, the first time I sold items, they bought a pair of shoes, some tops, and I think a scarf; and I got an average of about $2.50 per item.

The second time, I had a couple of pairs of pants and some tops and got just under $3.00 per item.  I’m totally speculating here, but I think they probably paid more for the pants and less for the tops, because some of the tops were just t-shirts.

I’m sure if you brought in some really nice dress apparel, you’d probably get more per item, but I wouldn’t expect to get too much more.

One other thing that I will mention is that you drop off your clothing and then have to come back to pick it up and decide if you want to accept the offer that they give you for the clothing that they do want to sell.  The first time I did it, they were really busy with drop-offs and mine wasn’t done until several hours later.  (You have to pick up the items they didn’t want in 72 hours.)

The second time, they told me they’d have it ready in about 15 minutes – I chose to go run another errand instead of sticking around, but just keep in mind that it could be a really fast process or it might be a few hours, depending on how busy they are.

Overall, I’d say that consigning/selling at Clothes Mentor was a great experience.  Since they pay you on the spot, it’s a great way to get extra cash quickly even if you won’t get rich doing it. 🙂  I would totally do it again – hopefully next time because I’ve lost a little weight and can sell items as I’m sizing down! 🙂

Have you sold or consigned clothing?

I’m far from an expert!  Please share your tips for consigning or selling adult or children’s clothing!

NEW USES: Franchisee Hoon Featured in Entrepreneur

New Uses franchisee Mark Hoon with family standing in New Uses store with purple walls

Learn about franchisee Mark Hoon and how he manages multiple resale stores in Minnesota. Read the Franchise Players article below or click here to see it on entrepreneur.com.

What’s Old Is New Again for These Two Resale Franchisees

Mark Hoon has never been an employee. He was only 16 years old when he started selling vacuum cleaners door-to-door, 18 when he opened his first vacuum cleaner distributorship. His wife, Barb, has been by his side professionally for more than three decades. And, together, the Hoons owned businesses ranging from cleaning appliances to real estate before finding their calling as resale franchisees in 2008. Today, they are pioneers in the resale home furnishings market as owners of one of the nation’s first New Uses franchises.

Name(s): Mark and Barb Hoon

Franchise owned: New Uses, in Maple Grove, MN; and Clothes Mentor locations in Maple Grove, St.Cloud, and Woodbury, MN. Both brands are under the umbrella of NTY Franchise Co., an upscale consignment/resale company.

How long have you owned a franchise?

[Mark responding] I’ve been a franchise owner since 2008. [New Uses dates back to June 2013.]

Why franchising?

Both Barb and I are great copiers, but not great inventors. We bought into the fact that a person can take years to invent and perfect a model. Franchising takes years off the time, expense and risk that comes with opening a new business. Franchising also allows us the lifestyle of being in business for ourselves with a system in place to give us direction and accountability.

Finally, having our daughter and son involved and preparing them to take over one day is very rewarding. Our children are earning the right to take over the business, and that makes us very proud.

What were you doing before you became a franchise owner?

Both Barb and I began our professional lives as independent contractors working as a distributor for Kirby Vacuum.

Why did you choose this particular franchise?

We were already familiar with the parent franchisor, NTY Franchise Company. We had initially purchased three Clothes Mentor stores, another of their resale franchise brands, and were pleased with the model. We decided on a New Uses store because it offered the same proven system, with a different product base. We also wanted a new business for our son to grow into, since he was graduating from college.

How much would you estimate you spent before you were officially open for business?

The total cost was $224,000. The breakdown was: franchise fee, $20,000; buildout, $100,500; inventory, $40,000; deposit and rent: $13,500; labor, $10,500; advertising, $15,000; and miscellaneous, $24,500.

Where did you get most of your advice/do most of your research?

Mentors! My father, Carl — for raising me with ethics and care. Gene Windfeldt, business owner and entrepreneur — for work ethic, discipline, focus and big thinking. My wife — for teaching me structure, honesty and follow-through.

What were the most unexpected challenges of opening your franchise?

Barb and I really didn’t have any unexpected challenges. We went into the business having done the research and understanding what we were getting into; and we had a comprehensive three-year business plan. There were some tweaks we had to work on, but not anything I would call a challenge.

What advice do you have for individuals who want to own their own franchise?

Buying a franchise is not “buying a business”; it is buying an opportunity to own a business. Your actions, attitude and work ethic are what will make it a business. You are not a business until you are able to be paid and make a profit. Until that happens, it is only an expensive hobby.

What’s next for you and your business?

Winters in Florida!. Over the next five years, we will be working with our kids to help them to understand what entrepreneurship is, the lifestyle it creates and how to manage the two. Both Barb and I expect to be active in the business for years to come. Our business is like a child to us. You can’t just kick it out of the house and never see it again. Years of both physical and emotional work will keep us connected in some capacity, even as we transition out of full-time operation.

See more from Entrepreneur.

CLOTHES MENTOR: Spartanburg is the Third Store for Cherneys

Check out an article about Clothes Mentor Spartanburg, which is the third store for Bill and Sadie Cherney in South Carolina:

Bill and Sadie Cherney are owners of Clothes Mentor, a women's resale shop located at 1450 W.O. Ezell Blvd. in Spartanburg. Photo courtesy Tim Kimzey/tim.kimzey@shj.com
Bill and Sadie Cherney are owners of Clothes Mentor, a women’s resale shop located at 1450 W.O. Ezell Blvd. in Spartanburg. Photo courtesy Tim Kimzey/[email protected]

Sadie and Bill Cherney own three Clothes Mentor franchises, with locations in Greenville, Columbia and — as of Jan. 7 — Spartanburg. The Spartanburg location of the high-end women’s resale shop, 1450 W.O. Ezell Blvd., is currently adding inventory from local sellers. Sometime in March, the store will open to customers looking to buy gently-used designer clothes, shoes and jewelry. The business has also established a partnership with Miracle Hill thrift store, which will take clothing the store doesn’t buy so women who need it can find it easily at a cheap price.

Following in family footsteps

Sadie: My parents were in resale before. (Bill and I) were living in Las Vegas. We knew that we wanted to be on the East Coast. We love the Upstate, and we knew we wanted to be in the Upstate. We heard about this concept and felt like it was a really great fit and that it would fill a need. So, we opened our store in Greenville, and that was in May of 2013.

Fashion forward

Sadie: We sell women’s high-end resale. We try to fit every woman. We do sizes 0 through 26. We do maternity, petite, athletic wear. Women can sell items for cash on the spot, which is convenient and easy. Then, other women are able to reuse those items, give them a purpose and restyle them. There’s something really awesome about providing someone with clothing they wouldn’t otherwise have access to. We believe a lot in quality, and that wearing quality garments that can last for a long time doesn’t have to be expensive.

The entrepreneurial bug

Sadie: I’ve always had an entrepreneurial bug. Bill is so good with people. We knew we wanted a franchise. We wanted the structure of a franchise and the support of a franchise. This lets us both kind of showcase what we’re good at.

Bill: Women’s fashion isn’t a forte of mine. But, I’ve taught for over 10 years. I taught at Greer High School for four years. Working in a field that’s primarily populated with women is not new to me. While I’m not an expert on the fashion side of the business, I enjoy learning about it.

The buying process

Sadie: Right now, we’re in a buying process. That usually takes about 8 to 10 weeks, where we amass the inventory from our local sellers, the individuals who sell to us. Then, we’ll have a huge grand opening. We have a soft target date, but we’re not 100 percent sure. Definitely hoping for March.

Small business success

Sadie: Sometimes, with a small business, people get hung up on the ways you can’t compete with a big box (retailer), but at the end of the day, as a small business, you’re mobile and connected to the people that help you and work with you. I know it makes our jobs much more fulfilling, and I hope it does the same for our staff.

Getting ready to open

Sadie: Oh my gosh, our grand openings are bananas. Both of the openings have had easily over 100 people in line. They get there at, like, 4 a.m. We’ll bring them coffee and doughnuts. It’s crazy. It’s nonstop for 12 hours. It’s awesome because it’s like this big party to celebrate everything we worked to build, and a frantic after-party to get everything back out on the floor. In March, if we have that crazy grand opening, we will have merchandise to serve our customers. So that way, in the following day and week and month, they’ll still have fresh product.

Bill: We always try to put out hundreds of new items every day in all of our locations. We want people to come back and be excited about what they’re going to see and what they’re going to find.

Written by Zach Fox for GoUpstate.com

NTY Highlighted in Franchising World Magazine

NTY Franchise Company graphic with quote from an article

The following excerpt was taken from the article “Creative Narrative, Original Messaging Offer Powerful Marketing for Unique Franchises” in the January 2016 issue of Franchising World:

NTY Franchise Company is the parent company of five unique re-sale based brands that focus on women’s designer fashion, children’s apparel and accessories, furniture/household goods, electronic sales and repair, and clothing for teens and young adults. Its franchise model is designed to sell gently used goods at 70 percent off the new retail price. NTY Franchise brands are attractive, as they save customers money and pay sellers cash on the spot for items they are no longer using.

Read the full article here.

NEW USES: Woodbury Store Showcased in Pioneer Press

New Uses Woodbury was featured in a colorful article  about the growing popularity of reuse stores. Check out the article by Bob Shaw with Pioneer Press:

Reuse Stores Popping Up in the Twin Cities

By Bob Shaw

Deb Hauer plopped a box of plates onto the store counter.

“Ooof!” she said. “I am downsizing, big time.”

Hauer is near retirement and moving into a townhome, a move that requires shedding a lifetime of accumulated stuff.

Instead of donating the plates to Goodwill, she was selling them at a for-profit store in Woodbury — New Uses.

The store is one of a wave of new used-goods stores, which sell almost everything that can be owned.

They are popping up in malls, often replacing stores that sell new merchandise. Three used-clothing stores are open in Woodbury — Once Upon a Child, Plato’s Closet and Clothes Mentor — in a mall with no other clothing shops except shoe stores.

“I would say the growth is increasing exponentially,” said Louise Kurzeka, chapter president of the National Association of Professional Organizers, which monitors household recycling stores.

Used goods in America are now a $16 billion industry, according to the data-generating firm First Research. This includes sales from 20,000 thrift stores, antique dealers and consignment shops but not sales at pawn shops or used car or boat dealers.

Kurzeka said the used-goods industry has been increasing by 7 percent annually for the past two years, far more than the retail industry overall.

She said that’s because the Great Recession put financial pressure on homeowners, who are selling their belongings to ease the crunch.

“People are brushing off their bruises and saying: ‘I am in financial trouble. I need to sell my stuff,’ ” Kurzeka said.

In addition, baby boomers are retiring and downsizing. This means selling off the contents of big suburban houses.

“They are moving out of a 3,500-square-foot house into a 1,200-square-foot condo,” Kurzeka said.

Established charities such as Goodwill have long accepted donations of clothing and housewares. Pawn shops pay cash for items with high resale value.

But they have been facing competition from stores selling used books, computers, musical instruments, exercise machines and sports equipment.

Also competing for used goods are the more than 200 consignment shops in the metro area, according to the website Yelp. These shops usually pay the donor when the item is resold.

There are new stores operated by other nonprofits. Savers has opened three warehouse-size stores in the Twin Cities metro area.

Another newcomer is the Found It Estate Store in Bloomington, a used furniture and household goods store. That store, which opened in August, and two others are run by Bridging, a nonprofit group that helps people living in poverty.

A unique type of used-goods store is the ReStore in New Brighton. It sells donated home construction materials such as lumber, tile, cabinets and carpet.

“It’s what you would find in a Menards or Home Depot,” said Pete O’Keefe, ReStore operations manager.

Only one item is not accepted. “We do not take used toilets. We could have filled the old Metrodome with old used toilets,” said O’Keefe.

He said ReStore saves money for consumers and helps the environment.

“This is a green solution to keep things out of landfills,” he said. “About 10 years ago, contractors did not care. Now, they have a green mind-set.”

ReStore is owned by Habitat for Humanity, and O’Keefe said revenue from one year of sales at the New Brighton location pays for the construction of five Habitat homes.

The biggest used-goods presence in suburban malls are the for-profit businesses. Many, including New Uses, pay customers cash in advance for their household items.

“We have a lot of people coming in and saying they are moving their parents into senior housing,” said Valeta Cornwell, co-owner of the Woodbury store.

In her store, about a third of the floor space is for furniture. The rest is devoted to small appliances, rugs, artwork, slow cookers and home decor items.

Store customer Hauer said she was downsizing, but she couldn’t resist buying a fireplace insert and a wooden stool before she left.

Before she left, she looked around appreciatively. “What a fun place!” she said.

New Uses franchisee and store manager organizing the showroom floor plan by moving furniture and artwork to different areas
Valeta Cornwell co-owner of new uses, a home resale store in Woodbury, moves items around on Wednesday, November 25, 2015. (Pioneer Press: Scott Takushi)

 

NEW USES: Autumn Baking

Autumn is the time of year a lot of people like to bake and make warm treats for friends and family. Some fresh banana or zucchini bread – with the last of the garden’s zucchini – is wonderful to eat fresh out of the oven. And don’t forget the pumpkin bread…because everything is pumpkin this time of year – from pumpkin lattes to pumpkin muffins.

At New Uses we carry bakeware that will make your autumn baking more fun. Since bakeware tends to wear out over time, why not stop by your local New Uses and get some like-new baking utensils, pans, cookie sheets, or an updated mixer that will make it all easier?

At New Uses we carry all of your different bakeware needs – and they will be up to 70% off of retail, like-new, and very gently-used. It will make your fall baking more fun…and the prices will make you all warm and toasty inside.

still life setup of kitchen items: cooking utensils, plates and bowls, measuring cups and a cutting board

Fast 50 No. 28: NTY Franchise Co.

NTY Franchise Company is Number 28 on the Fast 50! Take a look at this interview with Chad Olson. Source: bizjournals.com

We asked Chief Operating Officer Chad Olson:

What was a key accomplishment for your company in 2014? Our largest brand, Clothes Mentor, had a record year for new store openings — 34 in 2014.

Chad Olson and Ron Olson together
Chad Olson (left) and Ronald Olson of NTY Franchise Company.

What was the most difficult challenge of 2014, and what did you learn from it?Keeping the lead funnel full for selling new franchises. We learned we needed to focus our online strategy for generating leads and we needed our people to be in the right positions to qualify the leads and sell the prospects on our franchises.

Where do you see your company in five years? Crossing the 500-store mark and well on our way to seeing our longer-term goal of over 1,000 stores across America coming into view.

How does it feel to be one of the Twin Cities’ fastest-growing private companies? We are excited to be one of the Twin Cities fastest-growing companies. But the reality is, we have a lot more to accomplish and a lot of room to keep growing.

  • Growth Rate: 89.19%
  • 2012 revenue:$2,790,682
  • 2013 revenue:$3,663,794
  • 2014 revenue:$5,279,737
  • Top executives: Ron Olson, Chad Olson
  • Founded: 2007
  • Business: Franchise sales of resale retail brands
  • Employees: 2012 — 28; Now — 61

NEW USES: Artwork

New pictures and fun artwork are a great way to add color and brightness to your walls. And of course, it isn’t limited to your walls. Fun photos and paintings can be set on tables, rested on bookshelves, and placed on nightstands. Maybe you live far from the ocean, but want a colorful painting of the Pacific to remind you of it when you can’t drive to it too quickly. Gazing at a favorite place can relax and calm your mind.

At New Uses we have a large variety of artwork, photos, and frames to decorate your home. In many styles of frames and many different types of artwork, it’s easy for you to add some color and beautiful landscapes to your home.

At New Uses, our artwork may be gently-used, but it’s high quality and like new. And it’s like new because we only buy what is in excellent condition…and it’s up to 70% off of retail! Perhaps a treasure from someone else’s home has a story that can be continued in your home…and it’s possible it won’t just be enjoyable for you to look at, but a conversation starter when you have guests too!

wall gallery of artwork, silver and black frames with colorful photos and paintings inside

NEW USES: Rugs

When you’re looking to add some changes to your home and maybe a little extra color, nothing will do it quite like a new rug. If you have hardwood floors in your home, an area rug is especially nice because they will warm up the room – not to mention your feet in the fall and winter – with some color and a little dimension.

Take a look at your local New Uses for some great choices in rugs in all different sizes, colors, and patterns. Besides area rugs, we also carry braided rugs, runners, and accent rugs.*  With our great prices at New Uses, they are an inexpensive way to really change up the room and give it a new look.

New Uses rugs with logo and text that says rugs for your home

*Inventory varies for each store.

NEW USES: Let There Be Light…

We have a large variety of lamps at New Uses for many unique ways to bring light into your home!

Perhaps some table lamps are in order to update a corner of your living room, or some nice bedside lamps for your bedroom, or that lamp that is just right for reading – or even larger, tall light fixtures that will make the room even brighter!

As winter starts to approach, it’s a good time to bring more light into your home. The days are getting shorter, and it gets darker much sooner. At New Uses, we have the perfect lamps for you for the perfect spot in your home – and they are high quality, like-new, and gently-used…at a great price!

Make a trip to your local New Uses and find a great source for a lot of light!

New Uses lamp with book on table with text that says the perfect lamp for the perfect spot